Shortlet apartments have become an increasingly popular alternative to traditional hotel stays across Nigeria, offering guests the comfort and privacy of a home combined with the convenience and service standards of hospitality. But delivering on that promise consistently requires someone genuinely dedicated to the property, someone who understands that guest satisfaction depends on far more than just a clean space; it depends on warmth, responsiveness, security, and meticulous attention to detail, delivered consistently, day after day.
Venmac Resources Limited, a hotel management company with an established track record working with reputable 3 to 5-star hotels across Nigeria, is currently recruiting for exactly this kind of dedicated professional: a Housekeeper / Facility Officer to oversee the daily operations of its shortlet apartments in Abuja. This is a distinctive live-in position, combining housekeeping, guest relations, property management, and administrative responsibilities into a single, comprehensive role.
Who Is Venmac Resources Limited?
Venmac Resources Limited describes itself as a hotel management company with unmatched experience in the hospitality industry. Over the years, the company has worked with reputable 3 to 5-star hotels across Nigeria, providing business solutions within the hospitality sector, and has established itself as one of the country’s emerging hospitality management companies.
This particular role sits within Venmac’s Shortlet Operations department, reflecting the company’s expansion into the shortlet apartment segment of the hospitality market, a growing niche that combines elements of traditional hotel service standards with the more residential, home-like experience shortlet accommodations offer guests.
The Job at a Glance
Here’s a quick overview of the opportunity before exploring the substantial scope of this role in detail:
- Job Title: Housekeeper / Facility Officer (Venmac Hospitality)
- Company: Venmac Resources Limited
- Department: Shortlet Operations
- Reports To: Shortlet Operations Manager / Managing Director
- Location: Abuja, Nigeria
- Employment Type: Full Time, Onsite (Live-In)
- Job Field: Administration / Facilities
- Salary Range: ₦50,000 – ₦100,000/month
- Minimum Qualification: OND, NCE, or BA/BSc/HND
- Experience Required: 3 – 7 years
With the overview covered, let’s take a comprehensive look at what this distinctive live-in role genuinely involves and what qualities Venmac Resources Limited is seeking.
Understanding the Nature of This Role
The job summary makes the distinctive nature of this position clear from the outset: Venmac Resources Limited is seeking a responsible, trustworthy, and customer-focused Housekeeper/Property Manager to oversee the day-to-day operations of its shortlet apartments. This is explicitly described as a junior, live-in role that combines housekeeping, guest relations, property management, and basic administrative responsibilities into a single, comprehensive position.
The successful candidate will reside at the property itself, with accommodation provided as part of the employment package, and will be responsible for maintaining exceptional cleanliness, ensuring guest comfort, coordinating check-ins and check-outs, responding promptly to guest inquiries, and safeguarding the property and its assets. This live-in structure fundamentally shapes the nature of the role, the successful candidate isn’t simply an employee who commutes to a workplace; their home and workplace become genuinely intertwined, requiring a particular kind of commitment and lifestyle adaptation.
What Does This Housekeeper/Facility Officer Role Actually Involve?
The listing organizes this role’s substantial responsibilities into six distinct functional areas. Let’s explore each in detail.
Guest Relations
At the heart of this role is direct, ongoing guest engagement. The Housekeeper/Facility Officer welcomes guests warmly upon arrival, ensuring a seamless check-in experience, and conducts guest check-outs, inspecting apartments after departure to ensure everything remains in proper order. The role requires responding promptly and professionally to guest inquiries, requests, and complaints, positioning this individual as the primary, ongoing point of contact for anyone staying at the property.
Beyond handling logistics, the role includes providing guests with information about the apartment, facilities, house rules, and nearby amenities, helping ensure guests feel genuinely informed and comfortable throughout their stay. Ultimately, this entire guest relations function centers on one overarching goal: ensuring guests enjoy a comfortable and memorable stay.
Property Management
Beyond guest-facing responsibilities, the role carries substantial property management duties. The Housekeeper/Facility Officer oversees the daily operations of the shortlet apartment, ensures all apartments are guest-ready before each arrival, and conducts routine inspections to identify any maintenance or operational issues before they become problems for guests.
This responsibility extends to reporting maintenance faults and following up to ensure timely repairs, monitoring the condition of furniture, appliances, linens, and other property assets, and ensuring utilities and essential supplies remain consistently available and functioning throughout the property.
Housekeeping
The role’s namesake function, housekeeping, involves cleaning guest rooms, bathrooms, kitchens, living areas, and common spaces to a genuinely high standard. This includes changing bed linens and towels between guest stays, washing, ironing, and properly storing linens where applicable, and replenishing toiletries, cleaning supplies, and guest amenities consistently.
Throughout all of this, the Housekeeper/Facility Officer must maintain excellent hygiene and sanitation standards across the entire property, ensuring every space guests encounter reflects genuine care and attention to cleanliness.
Booking and Guest Coordination
Beyond physical property care, the role includes administrative coordination responsibilities. This involves coordinating guest arrivals and departures according to booking schedules, maintaining accurate records of occupancy and apartment status, and liaising with the reservations or operations team regarding bookings and special guest requests.
The role also requires ensuring keys and access devices are properly managed and accounted for, an important security and operational responsibility given the direct implications for property access and guest safety.
Inventory and Asset Management
The Housekeeper/Facility Officer monitors housekeeping supplies and notifies management when replenishment is required, while also keeping a comprehensive inventory of furniture, appliances, electronics, linens, kitchenware, and other apartment assets. Any missing, damaged, or stolen items must be reported immediately, and the role requires ensuring proper handling and storage of company property throughout.
Security and Safety
Finally, the role carries meaningful security responsibility, ensuring the safety and security of both guests and company property. This includes monitoring visitor access in accordance with company procedures, reporting suspicious activities or security concerns immediately, and ensuring compliance with health and safety guidelines throughout the property’s operations.
Understanding the Reporting Responsibilities
Beyond the six core functional areas, the role includes ongoing reporting duties: submitting daily reports on guest occupancy, housekeeping activities, maintenance issues, and incidents, escalating operational concerns promptly to management, and maintaining accurate records of guest feedback and property issues. This consistent reporting rhythm ensures Venmac’s broader management team maintains clear, ongoing visibility into the property’s operations, even though the Housekeeper/Facility Officer operates with significant day-to-day independence at the property itself.
Understanding the Key Performance Indicators
Venmac Resources Limited has outlined a genuinely detailed, comprehensive KPI framework for this role, organized across five key areas.
Guest Experience is measured through guest satisfaction ratings, positive guest reviews, prompt response to guest inquiries, and timely, efficient guest check-ins and check-outs. Housekeeping Standards are measured through apartment cleanliness scores, the number of guest complaints relating to cleanliness, compliance with housekeeping checklists, and apartment readiness before guest arrival.
Property Maintenance performance is measured through timely reporting of maintenance issues, reduction in preventable property damage, and proper upkeep of furniture, appliances, and facilities. Inventory Management is assessed through the accuracy of inventory records, reduction in loss or damage of company assets, and proper stock management of housekeeping supplies. Finally, Operational Efficiency is measured through timely submission of reports, attendance and punctuality, compliance with company procedures, and professional conduct and teamwork.
This detailed KPI structure offers genuinely valuable clarity for prospective applicants, illustrating precisely how success in this role will be measured and evaluated over time.
What Venmac Resources Limited Is Looking For
Now let’s take a closer look at the specific qualifications and personal qualities outlined for this role.
Educational Background
The minimum qualification spans OND, NCE, or BA/BSc/HND, reflecting a genuinely accessible educational threshold that prioritizes personal character and practical capability over a specific advanced academic background.
3 to 7 Years of Experience
Candidates need 3 to 7 years of relevant experience, though the listing doesn’t specify precisely what kind of prior experience is required. Given the role’s substantial scope, spanning housekeeping, guest relations, property management, and administrative coordination, candidates with prior hospitality, housekeeping, or property management experience would likely be particularly well-suited to this position.
Skills and Competencies
The listing outlines an extensive set of required skills and competencies: good communication and interpersonal skills, a strong customer service orientation, a high level of honesty and integrity, attention to detail and genuine commitment to cleanliness, the ability to multitask and prioritize responsibilities effectively, basic record-keeping and reporting skills, problem-solving ability and sound judgment, the ability to work independently with minimal supervision, and basic smartphone proficiency, specifically including comfort with WhatsApp, calls, email, and simple mobile applications.
Personal Attributes
Beyond formal skills, Venmac outlines a comprehensive set of desired personal attributes: being trustworthy and dependable, friendly and courteous, well-groomed and professional, physically fit and energetic, organized and proactive, calm under pressure, and respectful, with a genuine commitment to delivering excellent guest experiences.
This extensive combination of skills and personal attributes reflects just how much trust and personal character this live-in role genuinely demands, given the significant independence, property access, and guest-facing responsibility involved.
Understanding the Working Conditions
This is explicitly a full-time, live-in position, with the successful candidate residing at the property itself, and accommodation provided by the company as part of the employment package. This live-in arrangement fundamentally distinguishes this role from a typical 9-to-5 position, and prospective applicants should carefully consider what this kind of arrangement means for their personal life and lifestyle before applying.
The listing explicitly notes that the role requires flexibility, including working weekends, public holidays, and evenings, based on guest arrivals and operational needs. Additionally, the employee may be required to attend to urgent guest requests outside regular working hours when necessary, reflecting the genuinely round-the-clock nature of hospitality work, particularly for a live-in role where the boundary between “on duty” and “off duty” time can become less clearly defined than in a standard office job.
Understanding the Performance Expectations for the First Six Months
Venmac Resources Limited has outlined clear performance expectations for the successful candidate’s first six months in the role. Within this period, the candidate is expected to maintain consistently high standards of cleanliness across all apartments, deliver smooth and professional guest check-in and check-out experiences, and achieve positive guest feedback through exceptional customer service.
Additionally, the candidate should ensure all apartments remain well-maintained, secure, and guest-ready at all times, protect company assets through proper inventory management and timely reporting of maintenance issues, and uphold the reputation and service standards of Venmac Resources Limited by providing a welcoming, safe, and enjoyable environment for every guest.
These clearly articulated early-tenure expectations offer valuable clarity for prospective candidates about what success looks like in the first phase of this role, helping applicants understand exactly what they’ll be measured against from the outset.
Why This Role Offers a Genuinely Distinctive Opportunity
For candidates who are comfortable with, or even drawn to, a live-in work arrangement, this Housekeeper/Facility Officer role offers a genuinely distinctive combination of benefits and responsibilities. The provided accommodation represents a meaningful practical benefit, potentially offering significant savings on housing costs that would otherwise represent a substantial personal expense. Combined with the salary range of ₦50,000 to ₦100,000 per month, this accommodation benefit effectively increases the overall value of the compensation package considerably.
Beyond the practical financial benefits, this role offers genuinely comprehensive professional development across housekeeping, guest relations, property management, and basic administrative coordination simultaneously, building a well-rounded skill set valuable for future growth within the hospitality and property management sectors.
Tips for Applicants Who Want to Stand Out
If you’re considering applying for this Housekeeper/Facility Officer position, here are some practical tips to strengthen your application.
Demonstrate genuine comfort with the live-in working arrangement. Since this is a defining feature of the role, make sure your application clearly reflects your genuine understanding and readiness for this kind of live-in, flexible-hours working structure.
Highlight any hospitality, housekeeping, or property management experience. Given the substantial scope of this role, be specific about your relevant background in these areas, including the types of properties or guest service environments you’ve worked within previously.
Show your comfort with multitasking across diverse responsibilities. Given how many distinct functional areas this role spans, from cleaning to guest relations to inventory management, provide examples that demonstrate your ability to manage multiple types of responsibilities effectively and simultaneously.
Emphasize your trustworthiness and integrity clearly. Given the significant property access and asset management responsibility involved, share examples from previous experience that demonstrate your reliability and honesty in similar trust-based situations.
Demonstrate your basic smartphone and digital communication proficiency. Since this is an explicit requirement, mention your comfort using WhatsApp, email, and other mobile applications relevant to guest communication and reporting.
Convey your genuine customer service orientation. Given how central guest satisfaction is throughout this role’s KPIs and responsibilities, share specific examples of situations where you’ve provided excellent, warm customer service in a hospitality or guest-facing context.
Final Thoughts: A Comprehensive, Distinctive Opportunity in Abuja’s Growing Shortlet Sector
The Housekeeper/Facility Officer position at Venmac Resources Limited offers a genuinely distinctive, comprehensive opportunity for candidates in Abuja who are ready for a live-in role combining housekeeping, guest relations, property management, and administrative responsibility. With a monthly salary of ₦50,000 to ₦100,000, plus provided accommodation, and a detailed, well-structured framework of responsibilities and performance expectations, this role offers meaningful stability and clear standards for the right candidate.
For candidates who bring genuine trustworthiness, strong customer service instincts, meticulous attention to cleanliness, and comfort with the unique demands of live-in hospitality work, this opportunity at Venmac Resources Limited represents a solid, well-rounded career path within Nigeria’s growing shortlet accommodation sector, ensuring that every guest who walks through the door experiences the warmth, comfort, and care that turns a temporary stay into a genuinely memorable one.
Send CVs to venmachospitality@gmail.com